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F.A.Q.

Answers to the most frequently asked questions about Manet Travel eSIM

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Manet Travel eSIM - General Information

Manet Travel eSIM is a virtual SIM that provides fast, stable, and secure Internet connectivity while traveling abroad, without the need to insert a physical SIM card into your device.

Being fully digital, you can purchase it anytime, even before departure. That way, you’ll be online as soon as you arrive, avoiding roaming charges or the hassle of finding a local SIM.

Manet Travel eSIMs are among the most affordable connectivity solutions and offer a wide range of data plans tailored to all types of travel.

You can activate local, regional, or global data plans, either limited or unlimited, in over 200 countries within minutes. Activation happens directly on your smartphone and allows you to keep your personal phone number.

Plus, thanks to the dedicated app, you’ll have access to travel guides, itineraries, local tips, and many other useful services throughout your trip.

Check your phone’s compatibility by following these steps:

  • Open your phone app.
  • Dial *#06# : a new screen will pop up.
  • Look for the EID (eSIM ID number).
  • If you see it, your device supports eSIM technology!

For the updated list of eSIM compatible devices, check the Compatibility Check page.

Manet Travel eSIM offers data-only plans, which do not include voice or SMS services.

You’ll be able to chat and video call by using your favorite messaging app (such as WhatsApp, Facetime, Messenger, Viber and so on)!

No, Manet Travel eSIM provides a data plan only, and therefore no phone number is associated with it.

You can, however, keep your personal phone number active on your physical SIM to receive calls, SMS, and messages. (Note: Check with your provider for any roaming charges that may apply.)

Manet Travel eSIM connects you to 5G networks, although actual browsing speed depends on signal strength and local coverage.

You can check the speed of each plan by clicking “eSIM specifications” when selecting your plan.

Manet Travel offers mobile data connectivity in over 200 countries worldwide. You can check the full list of available countries on this page.

To meet various travel needs, it offers several types of plans:

  • Local Plans : valid for a specific country.
  • Regional Plansideal for travel across multiple countries in the same region (e.g., Europe, Asia, the Americas, etc.).
  • Global Plan: for travel across more than 200 countries with international coverage.

Once you’ve selected a destination, you can choose from:

  • Data Packages: with a specific number of GB valid for a set time.
  • Unlimited Plans:for unlimited data use over a defined period.

Yes, the eSIM can be used in multiple countries if you purchase a regional or global plan.

Make sure the countries you want to visit are included in the selected plan. Just click the (?) symbol when selecting a plan to view the full list of covered countries.

With the Manet Travel app, you can monitor your eSIM’s data usage in real time, easily install and activate your plan,

and access travel guides and tools to help you explore your destination.

The app is available for both Android and iOS.

Get Your eSIM – Selection, Purchase & Payment

To buy a Manet Travel eSIM, follow these steps:

  • Choose the data plan based on your destination and travel needs.
  • Make sure your smartphone supports eSIM technology.
  • Complete your secure eSIM purchase online using a credit card.

After purchase, you’ll receive an email with a QR code or activation code and instructions to set up your eSIM.

You can purchase your Manet Travel eSIM anytime.

We recommend buying it before your departure so you can install it using Wi-Fi and activate it as soon as you arrive at your destination.

The amount of data you need depends on the length of your trip and how you use the Internet.

Here’s a general guideline:

  • Maps, messaging, light social media: 500 MB – 1 GB per day
  • Frequent social media, photos, some videos: 1 – 3 GB per day
  • Streaming, video calls, always online: 5 – 10 GB per day

Want to know how much data your favorite apps use? Check out our detailed guide.

Remember, you can always track your data usage through the Manet Travel app.

Manet Travel unlimited plans let you surf the web without worrying about data limits for a set number of days (e.g., 3, 5, 7, 15, or 30 days).

Attention: Some plans may have a daily high-speed data threshold. Once exceeded, your connection may continue at reduced speed.

This is due to fair usage policies set by network operators and not by Manet Travel.

You can view the details by clicking on “eSIM specifications” before purchasing.

You can currently purchase a Manet Travel eSIM using credit cards supported by our payment provider, Stripe.

Yes, you can purchase an eSIM for someone else.

Just enter the email address where you want the activation QR code to be sent.

The installation process must then be completed on the phone where the eSIM will be used.

Remember: each eSIM can be activated only once on a single device.

Using Your eSIM – Installation, Activation & Connectivity

After purchasing, you will receive an email with installation instructions for your eSIM.

You can simply scan the QR code to automatically install the data plan, or you can do it manually through your device’s settings.

  • If you have an Android smartphone, you’ll be able to activate your eSIM from Settings> Connections >SIM card> management Add data plan.
  • If you have an iOS device, go to Settings> Device> Add data plan.

For more detailed instructions, follow our Installation Guide.

An internet connection is required to install the eSIM.

For this reason, we recommend installing it before your departure while you have access to Wi-Fi, so you can be instantly connected upon arrival at your destination.

Your eSIM will only work once you are physically located in the country covered by the purchased plan (or one of the included countries for regional/global plans).

To check if your eSIM is active, verify the following:

If you don’t see a signal or run into issues, try restarting your device or toggling airplane mode on and off.

Manet Travel offers data plans with different durations, ranging from 1 day up to 30+ days.

The Manet Travel eSIM validity depends on the specific plan you selected during purchase. You’ll find all the details – activation date, duration, and expiry – in the email you receive after your purchase.

Yes, you can share your data using hotspot or tethering, just like with a regular SIM card.

Simply enable the hotspot/tethering option in your device’s settings.

No. Just like a physical SIM, your eSIM can only be used on one device at a time.

However, you can purchase a separate eSIM for each device or for your travel companions to ensure connectivity on all phones.

Yes, your personal SIM will continue to work after installing the Manet Travel eSIM.

Remeber, make sure to select the preferred SIM for data usage to avoid unwanted charges from your local carrier.

Managing Your eSIM – Data Usage, Settings & Changes

You can use your device’s built-in features to monitor data usage on your Manet Travel eSIM, just like you would with your personal SIM.

  • On iPhone: go to Settings > Cellular Data, then select your eSIM to view usage.
  • On Android: go to Settings > Network & Internet > Mobile Network, then select your eSIM.

For real-time and easy monitoring, you can also download the Manet Travel App for Android or iOS.

You’ll receive an email notification when you’re about to run out of data.

To stay connected, you can purchase an additional plan for your destination via the Manet Travel app or website.

No, currently it’s not possible to top up or extend an existing plan.

If you need more data, you’ll need to purchase a new plan for your destination.

This depends on your device model. Some support multiple eSIMs,

but only one eSIM can be active at a time.

No, eSIMs cannot be paused or temporarily suspended once activated.

The validity is tied to a fixed period and cannot be interrupted.

You can disable mobile data for the eSIM via settings, but this will not pause the plan’s expiry.

No, in most cases eSIMs cannot be transferred due to provider restrictions.

If you have a new device, we recommend using the remaining data on the old one or sharing the connection via hotspot.

Avoid removing the eSIM if you plan to use it again.

Most eSIMs can only be installed once, regardless of whether they’re still valid or not.

This means that if you delete the eSIM from your device, it will not be possible to install it another time, regardless of whether it is still valid or not, or whether you are using the same device or not.

This is due to provider-specific policies and is beyond our control.

For support, contact support@manet.travel.

It’s easy to remove the eSIM:

  • On Android: go to Settings > Connections > SIM card manager
  • On iOS: go to Settings > Cellular, select the eSIM under Cellular Plans, and tap Remove Cellular Plan

Attention: If you plan to continue using your eSIM but are experiencing issues, DO NOT delete it. Contact support@manet.travel for assistance without risking your eSIM.

According to the various eSIM providers’ specific policies, most eSIMs cannot be reinstalled.

This means that if you delete your eSIM and try to install a second time you may face an error.

If you want to save data when you’re not using the eSIM, you can temporarily disable data usage. Please remember, however, that the eSIM validity won’t stop once it has been activated the first time, regardless of whether the eSIM is turned on or off.

Common Issues – Troubleshooting Solutions

If you purchased an eSIM but didn’t receive the email with the activation QR code, here’s what to do:

  1. Check your spam folder: Sometimes the email might end up in spam or promotional folders.
  2. Check the email address: Make sure the email you entered at checkout is correct.
  3. Contact support: If you still can’t find the email, contact us at support@manet.travel and include your purchase details. We’ll resend the activation QR code.

If the QR code doesn’t work or you can’t install the eSIM, try these steps:

  1. Check device compatibility: Make sure your device supports eSIM and is running the latest software version.

  2. Check your internet connection: Ensure you’re connected to a stable Wi-Fi network during activation.

  3. Check the QR code: Sometimes it may scan incorrectly. Use your phone’s camera to scan it and avoid using QR code apps, which may not work properly.

  4. Restart your device: A simple restart might solve the issue.

  5. Try manual installation: If the QR code doesn’t work, you can manually enter the activation code provided in the email.

Contact support: If the problem persists, write to. support@manet.travel.

If your connection is slow or not working, try the following:

  1. Check network coverage: Make sure you’re in an area with good 4G/5G signal. Try moving to a better location if needed.
  2. Restart your device: This can help fix temporary connection issues.
  3. Toggle airplane mode: Turning airplane mode on and off can help reestablish the connection.
  4. Check your data usage: If you’ve exceeded the daily data cap on an unlimited plan, your speed may be reduced. You can check your data usage in the Manet Travel app.
  5. Check network settings: Make sure mobile network settings are correct (e.g. 4G/5G enabled).
  6. Contact support: If the issue continues, contact support@manet.travel.

All refund requests must be sent via email tosupport@manet.travelwith a detailed explanation.

We’ll forward each case to our provider, who’ll autonomously decide about refunding it and the amount (total or partial, depending on the specific situations).

For things under our control, we’ll do everything we can to meet every need!

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