How to fix eSIM installed but not active
on Android

• Go to Settings > Connections > SIM manager.
• Check if the eSIM is listed.

👉 If the eSIM is listed: this is not the issue. ⚠️ DO NOT uninstall it! 

👉 If it’s missing: the installation likely failed.
Try installing the eSIM again, following the eSIM installation instructions, using a stable Wi-Fi connection and without interrupting the process.

• Go to Settings > Connections > SIM manager.
• If you have reached the maximum number of allowed eSIMs, you can delete the finished or expired ones.
• Restart the phone and check if the new eSIM is working.

• Look for the ICCID (serial number, also called SIM ID) in the email you received after purchasing the eSIM (starting with 899…, 894…, 891…, etc.).
• Go to Settings > Connections > SIM manager > eSIMs.
• Tap each eSIM to find the one with the matching ICCID.
• When you find the correct eSIM, turn ON the switch.
• If other eSIMs are present, turn them OFF to avoid potential conflicts.

• Go to Settings > Connections > SIM manager > eSIMs.

• Check that the eSIM is listed and the switch is turned ON.

  👉 If it’s already ON: this is not the issue.
  👉 If it’s OFF: turn it ON. Then restart your device.

• Go to Settings > Connections > SIM manager > eSIMs.
• Check which SIM is selected under Mobile data.

👉 If the eSIM is already selected for mobile data: this is not the issue.
👉 If another SIM is selected: select the eSIM instead. Then, restart your phone.

• Go to Settings > Connections > Mobile Networks.
• Tap the eSIM you’re using.
• Make sure Roaming is turned ON (for the eSIM only).

👉 If it’s already ON: this is not the issue. 
👉 If it’s OFF: turn it ON. Then restart your device.

You must be physically in a country covered by your eSIM plan (or one of the countries, for Regional/Global plans).

If not, the eSIM won’t work.

• Check the supported local networks (if available) in the “eSIM specifications” section when selecting your plan on the Manet Travel website.

• Go to Settings > Connections > Mobile Networks > Network Operators.

• Disable “Select automatically”.

• Manually connect to one of the supported local networks listed in the eSIM specifications.

• Go to Settings > Connections > SIM manager.
• Turn OFF your personal SIM (SIM 1).
• Keep the eSIM ON.
• Make sure the eSIM is still selected for mobile data.
• Check if mobile data is now working.

After testing, you can turn SIM 1 back ON.

• Check the required APN (if available) in the “eSIM specifications” section when selecting your plan on the Manet Travel website.
• Go to Settings > Connections > Mobile Networks.
• Select your eSIM and tap Access Point Names.
• Check that the APN is the same provided in the eSIM specifications.

👉 If the APN is correct: this is not the issue.

👉 If the APN is different: select the one that matches the eSIM specifications.

👉 If the APN is missing: tap the + icon, and enter the correct APN name listed in the eSIM specifications in both the Name and APN fields.
Leave all other fields empty, then save and select the new APN as active.
Please restart your device to recover the connection.

• Go to Settings > Connections > SIM manager.
• Check if the eSIM is still listed.

👉 If the eSIM is there: this is not the issue. ⚠️ DO NOT uninstall it! 

👉 If it’s missing: it was likely deleted, despite our instructions not to do so.
Unfortunately, deleted eSIMs usually can’t be recovered.
Contact our support team for assistance with your Manet Travel eSIM.

• Go to Settings > Network & Internet > SIMs.
• Check if the eSIM is listed.

👉 If the eSIM is listed: this is not the issue. ⚠️ DO NOT uninstall it! 

👉 If it’s missing: the installation likely failed.
Try installing the eSIM again, following the eSIM installation instructions, using a stable Wi-Fi connection and without interrupting the process.

• Go to Settings > Network & Internet > SIMs.
• If you have reached the maximum number of allowed eSIMs, you can delete the finished or expired ones.
• Restart the phone and check if the new eSIM is working.

• Look for the ICCID (serial number, also called SIM ID) in the email you received after purchasing the eSIM (starting with 899…, 894…, 891…, etc.).
• Go to Settings > About phone > SIM status.
• Tap each eSIM to find the one with the matching ICCID.
• Once you find the correct eSIM, remember its name or label.
• Go to Settings > Network & Internet > SIMs.
• Find the correct eSIM and turn ON the switch.
• If other eSIMs are present, turn them OFF to avoid potential conflicts.

• Go to Settings > Network & Internet > SIMs.

• Check that the eSIM is listed and the switch is turned ON.

  👉 If it’s already ON: this is not the issue.
  👉 If it’s OFF: turn it ON. Then restart your device.

• Go to Settings > Network & Internet > SIMs.
• Check which SIM is selected under Mobile data.

👉 If the eSIM is already selected for mobile data: this is not the issue.
👉 If another SIM is selected: select the eSIM instead. Then, restart your phone.

• Go to Settings > Network & Internet > SIMs.
• Tap the eSIM you’re using.
• Make sure Roaming is turned ON (for the eSIM only).

👉 If it’s already ON: this is not the issue. 
👉 If it’s OFF: turn it ON. Then restart your device.

You must be physically in a country covered by your eSIM plan (or one of the countries, for Regional/Global plans).

If not, the eSIM won’t work.

• Check the supported local networks (if available) in the “eSIM specifications” section when selecting your plan on the Manet Travel website.

• Go to Settings > Network & Internet > SIMs.

• Select your eSIM and disable “Select network automatically”.

• Manually connect to one of the supported local networks listed in the eSIM specifications.

• Go to Settings > Network & Internet > SIMs.
• Turn OFF your personal SIM.
• Keep the eSIM ON.
• Make sure the eSIM is still selected for mobile data.
• Check if mobile data is now working.

After testing, you can turn SIM 1 back ON.

• Check the required APN (if available) in the “eSIM specifications” section when selecting your plan on the Manet Travel website.
• Go toSettings > Network & Internet > SIMs.
• Select your eSIM and tap Access Point Names.
• Check that the APN is the same provided in the eSIM specifications.

👉 If the APN is correct: this is not the issue.

👉 If the APN is different: select the one that matches the eSIM specifications.

👉 If the APN is missing: tap Add (or the + icon), and enter the correct APN name listed in the eSIM specifications in both the Name and APN fields.
Leave all other fields empty, then save and select the new APN as active. 
Please restart your device to recover the connection.

• Go to Settings > Network & Internet > SIMs.
• Check if the eSIM is still listed.

👉 If the eSIM is there: this is not the issue. ⚠️ DO NOT uninstall it! 

👉 If it’s missing: it was likely deleted, despite our instructions not to do so.
Unfortunately, deleted eSIMs usually can’t be recovered.
Contact our support team for assistance with your Manet Travel eSIM.